At Rexxica, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if:
The product is damaged, defective, or incorrect at the time of delivery
The return request is raised within 2 days of delivery
The product is unused, unworn, and in its original packaging with all tags, labels, and accessories intact
Certain products may not be eligible for return due to hygiene or safety reasons.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as “Final Sale” or “Non-Returnable”
Perishable goods
Personal care, hygiene, or innerwear products
Customized or made-to-order products
Gift cards or digital products
3. Return Process
To initiate a return:
Email us at - jsfashionindiajpr@gmail.com
Order ID
Product details
Reason for return
Photos/videos (for damaged or defective items)
Our support team will review your request within 2–3 business days.
Once approved, return instructions will be shared with you.
Returns sent without prior approval may not be accepted.
4. Return Charges
Standard Items: Rs 60/- per product for returns not due to quality defects.
Quilts & Comforters: Rs 150/- per product.
Exchanges Charges : If you want to replace any product then you will have to pay courier charges for sending it back.
For all other approved returns, the customer is responsible for return shipping charges.
5. Refunds
Once we receive and inspect the returned product:
You will be notified of approval or rejection
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider.
6. Replacement Policy
If you receive a damaged, defective, or incorrect item, you may opt for a replacement instead of a refund, subject to product availability.
7. Order Cancellations
Orders can be canceled before shipment by contacting us immediately
Once shipped, orders cannot be canceled and must follow the return process
Refunds for canceled orders (before shipment) will be processed within 5–7 business days
8. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your card issuer or bank
If the issue persists, email us at jsfashionindiajpr@gmail.com
9. Exchange Policy
Exchanges are allowed only for:
Size or color variations (if applicable)
Subject to product availability
Customers must initiate exchange requests within 2 days of delivery.
10. Changes to This Policy
Rexxica reserves the right to modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on the website.
Note - Shipping amount is not refunded at the time of return in case of COD orders. And COD charge amount is not refunded.
Sending the Product Back Reverse Pickup: We will organize it. Once approved, we’ll issue a refund minus the shipping fee. This process takes 7-14 days.
Self-Shipment: If reverse pickup isn't available, ship the item back within 7 days to:
11. Contact Us
For questions or assistance regarding refunds and returns, contact us at:
JS Fashion,
Phease 2 Vatika Infotech City,
Ajmer Road Sanjhariya, Jaipur,
Rajasthan, India 302026.
Email: jsfashionindiajpr@gmail.com
